Six spots between supplier and customer that we keep finding at retailers and brand manufacturers.
What we make of itGoods receipt, transfer and sale recorded as they happen: one stock figure that is right, for warehouse, store and shop.
01
Stock that exists twice.
The system shows one number, the shelf another. What gets sold is what the system believes, and the customer gets a cancellation.
What we make of itOrder proposals from sales, season and lead time; the buyer checks and decides instead of calculating.
02
Reordering by feel.
The buyer knows their products. Season, promotion, weather, lead time, all calculated in the head. If they are out, someone orders too much or too late.
What we make of itAn agent reads supplier data, matches it, fills gaps and creates the product; people only check the exceptions.
03
Product data in twenty formats.
Every supplier sends master data, images and prices differently. By the time a product is online, three people have worked on it.
What we make of itPurchasing, competition and sales consolidated: price proposals with reasoning that the responsible person approves.
04
Prices nobody keeps up with.
Purchase prices change, competitors too. Selling prices get adjusted when someone has time, and margin is lost without anyone seeing it.
What we make of itReturns recognised and assessed at receipt, with camera and rules that your best people helped write.
05
Returns that stay manual work.
Every return is opened, checked, recorded, sorted. Whether it is still saleable is decided by whoever happens to be there.
What we make of itAn assistant that knows order, stock and rules and gives the answer, in the portal, by email, on the phone. People take over the rest.
06
Service that answers the same questions.
Where is my order, is there a size, can I return this: every day, the same questions, by email, phone and chat.